A Nurse Manager Transforms Her Unit’s Culture & Performance

February 22, 2018

Jan was on the verge of giving up trying to transform her poorly functioning unit. The culture on her unit was toxic, resulting in the highest turnover rate, lowest staff engagement and poorest patient satisfaction scores in the hospital. And patients were at risk, with hospital acquired infection rates two times higher than average. After […]

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Discovering the Scope of the Problem

February 16, 2018

As I began to research the topic of preventable medical errors after personally experiencing one, I discovered I was among millions of people that year who suffered from a completely preventable mistake while in a hospital.  At least I was not one of the hundreds of thousands documented deaths that year resulting from a preventable […]

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Lessons Learned from a Top Ranked Hospital

February 8, 2018

Employees at a “Top 100” hospital told me during my year-long Appreciative Inquiry that they were happiest when: they were taking care of one another, working together to provide the best possible patient care, and feeling like they personally contributed to the success of the hospital. Their passion for caring about others and for being […]

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Improving Healthcare Delivery from a CNO’s Perspective

February 2, 2018

“Barbara?” It was 3:30 a.m. and she knew it was the hospital switchboard as soon as she looked at her cell phone.  “I’ll connect you to the night supervisor,” the operator said.  “There’s something happening on the cardiac floor.” “Sorry to call at this hour, Barbara, but wanted to give you a head’s up.”  The […]

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How I Got Into Improving Healthcare Delivery

January 24, 2018

When I learned I needed open heart surgery to save my life, it was a wake-up call. What I didn’t anticipate, however, was that my subsequent intersection with healthcare would be life-changing in other ways. Yet, that’s exactly what happened. After barely making it out of the hospital alive—yes, I came close to being one of those […]

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Are hospital acquired infections hurting your bottom line?

January 16, 2018

The Centers for Medicare & Medicaid Services reduced payments for 751 hospitals in fiscal 2018 due to high rates of hospital-acquired conditions. The CDC reports that 722,000 HAI’s occur in U.S. acute care hospitals every year, resulting in 75,000 deaths. Studies show that 70% of these cases are preventable if healthcare providers make a “conscious effort” to […]

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The Best Coaches Routinely Employ the WOOP Exercise

January 11, 2018

Are you sticking to your New Year’s resolutions? If you’re like most people, you’re finding that making changes is very challenging. Data published by the American Society of Training and Development (ASTD) describes what increases your chances of success: If you listen to someone else talk about achieving a goal, your chance of accomplishing a […]

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Beat the Post-Holiday Blues

January 6, 2018

Are you experiencing post-holiday blues? Maybe visiting the relatives was unpleasant. Perhaps your gifts don’t look nearly as great as the ones your friends are posting online. Sometimes the frenzy to make the holidays fantastic for your family and friends will leave you feeling exhausted. Or you could be someone struggling with serious issues such […]

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Happy Holidays or Hassled Holidays?

December 19, 2017

Tis the season to be crazed. Adding all of the holiday activities to the demands of your already busy life can cause you to feel like you’re caught in a tidal wave of obligations. Rather than happy holidays, this time of the year may become more like the hassled holidays. The signs that the holidays […]

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Give Yourself the Gift of Gratitude

December 13, 2017

Gratitude is one of the most powerful methods for making yourself happier. When you’re feeling stressed, gratitude is the antidote that can neutralize the negativity that’s pervading your mind. Rather than ruminating on all the problems and pressures you’re facing, taking time to be grateful can create the counterbalance you need to maintain your well […]

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