A Seriously Dysfunctional Hospital Unit

October 18, 2017

“I’m miserable working in this lunatic asylum,” Jan blurted out. “I’ve never seen anything like what’s happening here, and nothing I do makes a bit of difference.” “Wow. Sounds bad. What’s going on?” I wanted to know. Jan recounted the story of the new nurse who had been threatened. “I have her resignation letter right […]

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Engagement – The Key to Improving Healthcare Performance

October 13, 2017

For decades, people interested in improving healthcare organizations have focused on putting problem employees into “performance improvement” plans.  The traditional approach has held leaders responsible for poor performing employees and provided remedial training in how to hold their employees accountable.  However, a quick review of the Gallup longitudinal data demonstrates that these approaches have not […]

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Why Do Some People Shine in Stressful Situations?

October 10, 2017

Everyone has seen individuals who quickly regain their wits in high-stress situations. Somehow, they set aside their negative emotions and think clearly about solving the problem.  In the midst of a bomb threat—or earthquake or train wreck or other extreme event—the brain of this type of person can conjure up actions that achieve the best […]

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Six Skills Required to Improve Healthcare Teams

October 6, 2017

As we ask doctors and nurses to do more than they’ve ever done, and with sicker, more acute patients, the stage is set for mistakes, burnout, and turnover.  The cost is high: in dollars, time, and lives.  A fix is desperately needed. Research applying six principles from the science of optimal functioning – positive psychology […]

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How to PROPEL to Quality Healthcare: Six Steps to Improve Patient Care, Staff Engagement and the Bottom Line

October 3, 2017

Healthcare today is in crisis.  Administrators are under mounting pressure to make the numbers work to generate enough money to keep the doors open.  Nearly three out of four nurses report symptoms of stress and overwork due to long hours and mounting demands, with more than 50 percent of critical care nurses intending to leave […]

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