How to PROPEL to Quality Healthcare: Six Steps to Improve Patient Care, Staff Engagement and the Bottom Line

October 3, 2017

Healthcare today is in crisis.  Administrators are under mounting pressure to make the numbers work to generate enough money to keep the doors open.  Nearly three out of four nurses report symptoms of stress and overwork due to long hours and mounting demands, with more than 50 percent of critical care nurses intending to leave their jobs within one year.  More than 45 percent of physicians report having at least one symptom of burn out.

You may have already participated in efforts in your workplace to find solutions.  But, since two-thirds of change initiatives in hospitals fail to meet expectations, your experience trying to achieve significant improvements has probably left you discouraged.

But there is a fix.  There are proven performance improvement strategies based on solid science and tested in real-life healthcare settings. Understanding those strategies will give you hope that delivering cost-effective, high-quality healthcare is possible.  In addition, implementing this evidence-based program will improve your life, personally and professionally.

I’ve written PROPEL to Quality Healthcare: Six Steps to improve Patient Care, Staff Engagement and the Bottom Line for you.  The PROPEL plan works, and the tools you will find here were made possible thanks to scientific research into how human beings can change their behavior.  This book can help:

  • Executives trying to maintain staffing engagement and retention levels capable of delivering good patient care while their budget shrinks every year;
  • Nurse managers overloaded by the demands from executives in the C-suite, staff, patients and their families;
  • Bedside nurses feeling powerless to take care of patients because the pharmacy doesn’t deliver medications on time, a doctor won’t return pages, and support staff can’t get rooms cleaned in a timely manner;
  • Physicians who are overloaded with patients, paperwork and perfunctory meetings.

This book provides an up-close-and-personal look at struggles in real hospitals, outpatient clinics, and other healthcare facilities. You will discover how – in diverse settings and facing a range of problems – individuals and teams made the PROPEL Principles work. Based on true stories, the characters you will meet serve as illustrations. Identifying information has been changed to protect the people and organizations involved.  However, the remarkable results achieved at the end of each story you read throughout the book are real.

  • In Chapter One I share my own story to illustrate how challenging circumstances can become the inspiration for improving our life and our world.
  • In Chapter 2, you’ll learn about the science behind Positive Psychology—the study of people who are most satisfied and successful—which forms the foundation of the PROPEL Principles.
  • In Chapter 3, you’ll get a glimpse at a top 100 hospital and how exploring the interface of reality and research led to the development of the PROPEL performance improvement program.
  • Chapters 4 thru 6 use real stories (the names have been changed) to demonstrate the kinds of healthcare problems PROPEL can address, the setbacks that can arise, and the steps that lead to success.
  • In chapters 7 thru 12 I take you through each of the PROPEL Principles, one at a time, using a “before and after” look at a real-life healthcare settings. You will discover how physicians, nurses and administrators struggled and how they succeeded. And I’ll introduce you to the science behind each of the six PROPEL steps.

I thank you for the work you do in healthcare, and I hope that you will be taking the PROPEL journey.  I’m humbled to have an opportunity to be part of a research team devoted to finding solutions to improve healthcare.  Like thousands of other healthcare professionals who have learned to use the PROPEL positive psychology principles, you will be able to improve your professional and personal life in ways you never thought possible.

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Dr. Tom Muha is the Director of the PROPEL Institute. As the science of optimal human functioning has emerged, Dr. Muha has been at the forefront in the study of how people involved in healthcare systems can achieve the highest levels of success and satisfaction. The PROPEL Principles have been proven in research at major academic medical centers to empower healthcare professionals to achieve remarkable results.

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