Mindset Shifts PROPEL Performance

November 2, 2017

To achieve breakthrough results, leaders and providers need new ways of thinking to overcome the negativity that permeates their professional life. How negative has it become? Burn out rates are alarmingly high: 46% of physicians (WebMD, 2016) and 63% of nurses (Kronos, 2017).

The consequences to patients are profound. Current estimates are that 15 million preventable medical errors occur every year, resulting in the death of 440,000 patients (J Pt Safety, 2013).

In fifteen years of research in major academic medical settings I’ve found that learning new ways of thinking based on positive psychology – the science of optimal functioning – leads to changes that significantly improve outcomes for staff and patients:

  • Cultivating collaboration reduced number of staff reporting exhaustion from 37% to 6%.
  • Increasing job engagement from 3% to 87% improved patient satisfaction scores 50%.
  • Improving communication between staff members reduced patient falls by 90%.
  • Building interdisciplinary teams cut chemotherapy wait times from 8 hours to 2 hours.
  • Enhancing teamwork in an ER reduced diversion from 186 hours to 1 hour per month.

Developing a PROPEL mindset is the springboard for learning to respond optimally to challenges:

P – Passion mindsets shift people from obsessing over problems and to harmonizing with people who can help find solutions. Advancing from trying to control others to collaborating with them involves aligning around a shared vision of how to achieve a specific goal.

R – Relationship mindsets create positive interactions with colleagues to provide the motivation for implementing solutions. High functioning relationships require a minimum ratio of 3 positive exchanges for every negative encounter, with optimal closer to 5:1.

O – Optimistic mindsets allow people to avoid the pitfalls associated with blaming others for setbacks. Instead, teams learn to engage in productive conversations that explore many possibilities for improvements to positively impact the situation.

P – Proactive mindsets reduce negative reactions (read fight or flight). When people develop their strengths they know when and how to deploy their best qualities to successfully address challenging situations.

E – Energy mindsets involve recognizing the signals that indicate the need to replenish energy rather than pushing past one’s limits and lapsing into burnout.

L – Legacy mindsets focus leaders on making a meaningful improvement in the lives of their staff, which is the best way to have a positive impact on the lives of patients.

PROPEL mindsets are like a six-cylinder engine driving performance. Each one must fire properly to achieve optimal functioning. To discover how you can apply the PROPEL Principles to your life, read:

PROPEL to Quality Healthcare: Six Steps for Improving Patient Care, Staff Engagement and the Bottom Line by Dr. Tom Muha (CRC Press, 2017)

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Dr. Tom Muha is the Director of the PROPEL Institute. As the science of optimal human functioning has emerged, Dr. Muha has been at the forefront in the study of how people involved in healthcare systems can achieve the highest levels of success and satisfaction. Research at major academic medical centers has shown that applying the PROPEL Principles empowers healthcare professionals to achieve remarkable results.

For more information regarding Speaking, Coaching or Consulting:

Website: www.PROPELinstitute.com

Contact: drtommuha@PROPELinstitute.com




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