A Seriously Dysfunctional Hospital Unit

October 18, 2017

“I’m miserable working in this lunatic asylum,” Jan blurted out. “I’ve never seen anything like what’s happening here, and nothing I do makes a bit of difference.” “Wow. Sounds bad. What’s going on?” I wanted to know. Jan recounted the story of the new nurse who had been threatened. “I have her resignation letter right […]

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Why Do Some People Shine in Stressful Situations?

October 10, 2017

Everyone has seen individuals who quickly regain their wits in high-stress situations. Somehow, they set aside their negative emotions and think clearly about solving the problem.  In the midst of a bomb threat—or earthquake or train wreck or other extreme event—the brain of this type of person can conjure up actions that achieve the best […]

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How to PROPEL to Quality Healthcare: Six Steps to Improve Patient Care, Staff Engagement and the Bottom Line

October 3, 2017

Healthcare today is in crisis.  Administrators are under mounting pressure to make the numbers work to generate enough money to keep the doors open.  Nearly three out of four nurses report symptoms of stress and overwork due to long hours and mounting demands, with more than 50 percent of critical care nurses intending to leave […]

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The Key to Increasing Employee Engagement

August 25, 2017

Business success depends on highly motivated employees. But many organizations plod along with a low level of employee engagement. Workers who are under-engaged can be difficult to identify. The best term for an employee who is not engaged in their job is “clock watcher.” They show up on time, but are more focused on getting […]

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