How Jan Transformed Relationships with Her Employees

April 20, 2018

Employee satisfaction for Jan’s staff was at 1%. You read it right – 99% of this nurse manager’s staff were unhappy in their job. As is usually the case, they blamed the boss. Meanwhile, Jan was adamant that she was only holding poor performers accountable. One year later, 85% of Jan’s employees reported having high […]

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Establishing a Positive Mindset in Healthcare

April 4, 2018

Trying to make sustainable improvements in areas such as patient safety and satisfaction can prove to be challenging. Healthcare leaders can become frustrated or discouraged when obstacles to achieving lasting change continue to derail their best laid plans. The walls that stand between us and what we want are not a sign that it’s impossible […]

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What Would You Do To Help?

March 24, 2018

A Nurse Manager with bullies on her staff who caused her last 10 new hires to leave? A Director of Nursing who is having a hard time improving her hospital’s patient safety and satisfaction scores? An ICU that is jamming up the OR because the teamwork between nurses and techs is so poor that it’s […]

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Is Positive Psychology Fluff or Financially Beneficial?

March 8, 2018

Some healthcare leaders dismiss teaching employees the principles of Positive Psychology as “fluff,” insisting that their focus must be on hardcore business results. The evidence shows when staff create more positive engagement in their workplace, they also generate solid financial results. In hospitals, the cost of turnover on units has been carefully studied, making it […]

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Overwhelmed? Empower yourself and engage with others to achieve remarkable results!

March 2, 2018

Whether you’re a doctor or a nurse, a healthcare leader or clinical technician, you have ideas about what needs to happen to improve patient care. The problem is you have a hard time getting anyone to even listen to you, much less act on your ideas. Not to mention the fact that you’re already on […]

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Lessons Learned from a Top Ranked Hospital

February 8, 2018

Employees at a “Top 100” hospital told me during my year-long Appreciative Inquiry that they were happiest when: they were taking care of one another, working together to provide the best possible patient care, and feeling like they personally contributed to the success of the hospital. Their passion for caring about others and for being […]

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Improving Healthcare Delivery from a CNO’s Perspective

February 2, 2018

“Barbara?” It was 3:30 a.m. and she knew it was the hospital switchboard as soon as she looked at her cell phone.  “I’ll connect you to the night supervisor,” the operator said.  “There’s something happening on the cardiac floor.” “Sorry to call at this hour, Barbara, but wanted to give you a head’s up.”  The […]

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How I Got Into Improving Healthcare Delivery

January 24, 2018

When I learned I needed open heart surgery to save my life, it was a wake-up call. What I didn’t anticipate, however, was that my subsequent intersection with healthcare would be life-changing in other ways. Yet, that’s exactly what happened. After barely making it out of the hospital alive—yes, I came close to being one of those […]

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What You Will Get Out of PROPEL to Quality Healthcare: Six Steps to Improve Patient Care, Staff Engagement and the Bottom Line

December 8, 2017

You may have wondered, “How can I become an exceptionally high performing leader in my healthcare organization?” Read on! You will learn the essential skills that extraordinarily influential people use to inspire and influence others. The first principle for improving performance – yours as well as your staffs – is to ignite Passion. When you […]

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Is Your Passion Healthy or Destructive?

November 8, 2017

Passion is the source of our inspiration and motivation. Enhancing passion for doing excellent work empowers us to perform at the highest level. Maintaining passion enables us to invest significant amounts of time and energy engaging in a job that we love to do because we believe it’s important. Passion converts a profession into a […]

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