A Hospital CEO’s Story

March 15, 2018

In his former position as COO, Robert had spent years observing the ill effects of the command-and-control style of his predecessor.  Power was concentrated at the top with communications flowing down; it was a trickle-down formula that made it impossible for anyone else to make a contribution for improving the workplace.  As a result, Robert […]

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Overwhelmed? Empower yourself and engage with others to achieve remarkable results!

March 2, 2018

Whether you’re a doctor or a nurse, a healthcare leader or clinical technician, you have ideas about what needs to happen to improve patient care. The problem is you have a hard time getting anyone to even listen to you, much less act on your ideas. Not to mention the fact that you’re already on […]

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A Nurse Manager Transforms Her Unit’s Culture & Performance

February 22, 2018

Jan was on the verge of giving up trying to transform her poorly functioning unit. The culture on her unit was toxic, resulting in the highest turnover rate, lowest staff engagement and poorest patient satisfaction scores in the hospital. And patients were at risk, with hospital acquired infection rates two times higher than average. After […]

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Lessons Learned from a Top Ranked Hospital

February 8, 2018

Employees at a “Top 100” hospital told me during my year-long Appreciative Inquiry that they were happiest when: they were taking care of one another, working together to provide the best possible patient care, and feeling like they personally contributed to the success of the hospital. Their passion for caring about others and for being […]

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Are hospital acquired infections hurting your bottom line?

January 16, 2018

The Centers for Medicare & Medicaid Services reduced payments for 751 hospitals in fiscal 2018 due to high rates of hospital-acquired conditions. The CDC reports that 722,000 HAI’s occur in U.S. acute care hospitals every year, resulting in 75,000 deaths. Studies show that 70% of these cases are preventable if healthcare providers make a “conscious effort” to […]

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The Best Coaches Routinely Employ the WOOP Exercise

January 11, 2018

Are you sticking to your New Year’s resolutions? If you’re like most people, you’re finding that making changes is very challenging. Data published by the American Society of Training and Development (ASTD) describes what increases your chances of success: If you listen to someone else talk about achieving a goal, your chance of accomplishing a […]

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Beat the Post-Holiday Blues

January 6, 2018

Are you experiencing post-holiday blues? Maybe visiting the relatives was unpleasant. Perhaps your gifts don’t look nearly as great as the ones your friends are posting online. Sometimes the frenzy to make the holidays fantastic for your family and friends will leave you feeling exhausted. Or you could be someone struggling with serious issues such […]

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What You Will Get Out of PROPEL to Quality Healthcare: Six Steps to Improve Patient Care, Staff Engagement and the Bottom Line

December 8, 2017

You may have wondered, “How can I become an exceptionally high performing leader in my healthcare organization?” Read on! You will learn the essential skills that extraordinarily influential people use to inspire and influence others. The first principle for improving performance – yours as well as your staffs – is to ignite Passion. When you […]

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Is Your Passion Healthy or Destructive?

November 8, 2017

Passion is the source of our inspiration and motivation. Enhancing passion for doing excellent work empowers us to perform at the highest level. Maintaining passion enables us to invest significant amounts of time and energy engaging in a job that we love to do because we believe it’s important. Passion converts a profession into a […]

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Mindset Shifts PROPEL Performance

November 2, 2017

To achieve breakthrough results, leaders and providers need new ways of thinking to overcome the negativity that permeates their professional life. How negative has it become? Burn out rates are alarmingly high: 46% of physicians (WebMD, 2016) and 63% of nurses (Kronos, 2017). The consequences to patients are profound. Current estimates are that 15 million […]

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