Defining Your Core Values

March 30, 2018

When you reflect on your life, what color comes to mind? Dark and somber shades? Or a rainbow of bright hues? Do your daily experiences color how you feel at the end of the day? Does a stressful day create shades of gray? Studies show that individuals who become the best in the world in […]

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What Would You Do To Help?

March 24, 2018

A Nurse Manager with bullies on her staff who caused her last 10 new hires to leave? A Director of Nursing who is having a hard time improving her hospital’s patient safety and satisfaction scores? An ICU that is jamming up the OR because the teamwork between nurses and techs is so poor that it’s […]

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Is Positive Psychology Fluff or Financially Beneficial?

March 8, 2018

Some healthcare leaders dismiss teaching employees the principles of Positive Psychology as “fluff,” insisting that their focus must be on hardcore business results. The evidence shows when staff create more positive engagement in their workplace, they also generate solid financial results. In hospitals, the cost of turnover on units has been carefully studied, making it […]

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Overwhelmed? Empower yourself and engage with others to achieve remarkable results!

March 2, 2018

Whether you’re a doctor or a nurse, a healthcare leader or clinical technician, you have ideas about what needs to happen to improve patient care. The problem is you have a hard time getting anyone to even listen to you, much less act on your ideas. Not to mention the fact that you’re already on […]

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Lessons Learned from a Top Ranked Hospital

February 8, 2018

Employees at a “Top 100” hospital told me during my year-long Appreciative Inquiry that they were happiest when: they were taking care of one another, working together to provide the best possible patient care, and feeling like they personally contributed to the success of the hospital. Their passion for caring about others and for being […]

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Improving Healthcare Delivery from a CNO’s Perspective

February 2, 2018

“Barbara?” It was 3:30 a.m. and she knew it was the hospital switchboard as soon as she looked at her cell phone.  “I’ll connect you to the night supervisor,” the operator said.  “There’s something happening on the cardiac floor.” “Sorry to call at this hour, Barbara, but wanted to give you a head’s up.”  The […]

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How I Got Into Improving Healthcare Delivery

January 24, 2018

When I learned I needed open heart surgery to save my life, it was a wake-up call. What I didn’t anticipate, however, was that my subsequent intersection with healthcare would be life-changing in other ways. Yet, that’s exactly what happened. After barely making it out of the hospital alive—yes, I came close to being one of those […]

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The Best Coaches Routinely Employ the WOOP Exercise

January 11, 2018

Are you sticking to your New Year’s resolutions? If you’re like most people, you’re finding that making changes is very challenging. Data published by the American Society of Training and Development (ASTD) describes what increases your chances of success: If you listen to someone else talk about achieving a goal, your chance of accomplishing a […]

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Beat the Post-Holiday Blues

January 6, 2018

Are you experiencing post-holiday blues? Maybe visiting the relatives was unpleasant. Perhaps your gifts don’t look nearly as great as the ones your friends are posting online. Sometimes the frenzy to make the holidays fantastic for your family and friends will leave you feeling exhausted. Or you could be someone struggling with serious issues such […]

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What You Will Get Out of PROPEL to Quality Healthcare: Six Steps to Improve Patient Care, Staff Engagement and the Bottom Line

December 8, 2017

You may have wondered, “How can I become an exceptionally high performing leader in my healthcare organization?” Read on! You will learn the essential skills that extraordinarily influential people use to inspire and influence others. The first principle for improving performance – yours as well as your staffs – is to ignite Passion. When you […]

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